Member Support

Important: Planned System Switchover

Fedhealth will undergo a vital financial system upgrade from 7–20 July 2025. Some services will be temporarily unavailable, including member changes, savings transfers, and contribution refunds. Support remains available for medical queries via Live Chat, email, or phone. Members are advised to act before 4 July to avoid delays.

Read More

Formularies: How We Pay For Chronic Medicine

A formulary is a carefully curated list of cost-effective, evidence-based medications that Fedhealth Medical Aid may cover for specific conditions

Read More

Chronic Medication: About The Chronic Disease Benefit

If you’ve been diagnosed with a chronic condition (a disease lasting more than three months for which you’ll need ongoing treatment), we’ll cover your treatment as long as it falls on our chronic disease list.

Read More

Tax Certificate

Get your tax certificate information here.

Read More

Find a Provider

Fedhealth network providers and hospitals enable our members to get quality healthcare, price certainty and peace of mind.

Read More

Hospital Authorisations

It’s important that you obtain our pre-authorisation for any hospital procedure that needs to be covered from your in-hospital benefit

Read More

Obtaining Chronic Medication

Here is a brief explanation of how to obtain your chronic medication depending on your Fedhealth option

Read More

Fedhealth Savings (MediVault & Wallet)

Using your day-to-day back-up plan? Here are some helpful ways we make managing Fedhealth Savings easy for members.

Read More

Pick the right plan with AI

Meet Naledi – our expert AI agent, ready to assess your needs and find the right plan for you.

Get in touch via WhatsApp​

One of our consultants will get to your query as soon as possible​